Best Free Plans for Helpdesk Software
When your support team receives a high volume of requests through various channels like email, phone, or chat, it's essential to implement a helpdesk tool to streamline message tracking, replies, and tasks. This ensures that no customer inquiry falls through the cracks.
While most helpdesk tools offer support ticket management, the channels through which customers reach out to you can vary greatly. Do you only provide email support, or do you also offer chat, WhatsApp, or other channels? Choosing a helpdesk tool that accommodates your specific communication channels is crucial.
Many helpdesk providers also offer the option to create a support website, often referred to as a knowledge hub or help center. By providing a centralized resource for customers to find answers to common questions, you can potentially reduce the number of support requests and empower customers to find solutions on their own.
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Crisp is basically a fully-featured help desk tool. However, the free version is mostly limited to the website chat feature. There are apps for desktop and mobile. The chat window is Crisp-branded.
Free plan
Unlimited Chats
2 Users
Limited Chat History
Emails Tickets & Knowledge Base Only in Paid
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Tawk is a great starter tool. Almost all of it's features are free : Visitor chat, email ticketing and knowledge base. Their business model is that you can hire human support assistants for a hourly fee. Removing the tawk branding and custom email domains are also paid feautures. Mobile and desktop apps available.
Free plan
Unlimited Chats
Unlimited Users
Email Ticketing
Knowledge Base
100 AI Chat Responses
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Freshdesk is a more enterprisey. Marketplace with tons of integrations.
Free plan
10 Users
Tickets from Email & Social
Knowledge Base
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Drag can be used for more workflows than just support. The drag app sits on top of Gmail (either using a shared email account or a Google group), so it's perfect for people who like to manage everything from one place. Email is the only channel at the moment (Whatsapp on the way). Mobile apps available.
Free plan
1 Workspace
3 Users
Unlimited tickets
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This is a free tool created by an tech news/community site. It looks and feels outdated but it works. Tickets can be submitted by email or support portal.
Free plan
Unlimited Users
Unlimited Tickets
Custom Email Domain